Shipping Policy

PU 3   SDN BHD     (Company No.:649791-U)                                                                                        

www.pu3-design.com

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Shipping Charges and Delivery Information

Orders accepted (with full payment received) and completed (“Completed Order”) before 12 noon of each day will be processed, carefully packed and delivered/shipped out by next working day except if 'completed order' is on a Thursday before 12 noon, the delivery will be processed on the first working day of the following week. We will email a tracking number to you once goods are delivered. You can use this tracking number to check the whereabouts of your parcel.

 Delivery of goods shall be made to the address specified by you in your order.

 If you fail to take delivery of the Goods, then without prejudice to any other right or remedy available to PU3, PU3 may terminate the contract and sell the Goods at the best price readily obtainable and claim for damages.

The shipping duration may take longer than usual during festive seasons and/or if your parcel gets held back for customs clearance.

All international orders are subject to their respective country’s custom and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value. These fees are not included in your PU3 order and shipping cost.  All customs and import duty fees must be paid by you or the parcel recipient.

 

For PRE-ORDER purchases, goods will be shipped from the mentioned date in the description section of the product page, in a chronological order.

 

​SHIPPING RATE (per kg)

​Malaysia (Peninsula) - RM10

​East Malaysia (Sabah & Sarawak) - RM25 

​ESTIMATED DELIVERY TIME: 3-5 business days

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​Singapore​

• Express Delivery (5-7 business days) - RM90

​Brunei

• RM200 (ESTIMATED DELIVERY TIME: 5-7 business days)

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ASEAN countries (Indonesia, Philippines, Thailand and Vietnam)​

• RM 100

ESTIMATED DELIVERY TIME: 5-7 business days

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Rest of the world

• RM150 – RM200

ESTIMATED DELIVERY TIME:7-14 business days

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P.S. Our dispatch service and PU3 do not work on weekends, therefore all orders received from Friday to Sunday will be processed the next working day.

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Feedback/Suggestions

​If you have any feedback/suggestions, contact us here and we will take care of you!

Phone : +603-92812091 (11am – 5pm; GMT +8)